Refund policy

Last updated: March 12, 2026

Introduction
PRYNTY.CO and PRYNTY.CA, operated by CRASCO Inc. (collectively referred to as "PRYNTY", "we", "us", or "our"), we operate an automated, custom-manufacturing and digital services ecosystem. This policy outlines the strict conditions under which returns, cancellations, and refunds are governed.

1. Customized and Bespoke Goods
All physical printed materials produced by PRYNTY are custom-manufactured based on user specifications. In accordance with applicable consumer protection laws exempting bespoke goods from right-of-withdrawal mandates, all sales of physical printed items are final. We do not accept returns, nor issue refunds, for buyer’s remorse, subjective dissatisfaction with approved designs, user errors in uploaded files (including typos or low-resolution imagery), or post-delivery damage caused by the recipient.

2. Transit Damage and Manufacturing Defects
If an order arrives demonstrably defective or the external packaging is severely damaged in transit, the Customer must notify PRYNTY at legal@prynty.co within forty-eight (48) hours of the carrier’s delivery timestamp.

• Evidentiary Requirements: Claims must include the order number, detailed photographic evidence of the defective items, and photos of all original external packaging.
• Unopened Parcels: If external packaging is significantly compromised, do not open the goods. Document the damage immediately.
• Remedies: PRYNTY reserves the sole right to determine whether a claim warrants a reprint, account credit, or partial refund. Products must not be shipped back to PRYNTY unless an explicit Return Merchandise Authorization (RMA) is issued by our legal department. Unauthorized returns will be refused and disposed of at the sender's expense.

3. Digital Services, Subscriptions, and Non-Refundable Items
All transactions pertaining to digital and service-based offerings are non-refundable and final. This exclusion applies to:

• Graphic design, web design, and branding services.
• Software-as-a-Service (SaaS) subscriptions (e.g., PRYNTY HUB) and API access fees.
• Gift cards, promotional codes, and discounted bundled kits (e.g., Starter Bundles).

Once a digital product has been accessed, downloaded, or a service workflow has commenced, no right of withdrawal applies.

4. Order Cancellation Constraints
Due to our automated, high-velocity distribution network, manufacturing processes initiate immediately upon proof approval or API order ingestion. Cancellations or modifications are strictly prohibited once an order status updates to "In Production" or once digital design work has commenced. If PRYNTY must unilaterally cancel an order prior to production due to inventory shortages or suspected fraud, a full refund will be issued.

5. Refund Processing Timelines
Approved refunds will be issued exclusively to the original payment method. PRYNTY will initiate authorized refunds within five (5) to seven (7) business days. PRYNTY bears no liability for subsequent processing delays mandated by third-party financial institutions, credit card issuers, or gateway providers (e.g., Shopify Payments), which may require an additional ten (10) to fifteen (15) business days to post the balance to the Customer’s account.

6. Unauthorized Chargebacks and Payment Disputes
Initiating a payment reversal, dispute, or chargeback without exhausting PRYNTY’s formal claim process constitutes a material breach of these Terms. In the event of a fraudulent or unauthorized chargeback, PRYNTY reserves the right to immediately suspend all associated user accounts, revoke PRYNTY HUB API access, and pursue collections for the outstanding balance, chargeback penalties, and legal fees.

Contact Us
To initiate a legitimate claim or for further legal clarification regarding our refund parameters, contact:

Email: legal@prynty.co

3801 N Capital of Texas Hwy, Ste E240 #3868
Austin, TX 78746, United States 🇺🇸

1122 3 St SE Ste 1906 #368
Calgary, AB T2G 0E7, Canada 🇨🇦